In a perfect world
In a perfect world,
Socks will always find their sock partners
Like unmistakeable lovers
And they will never part—
even though they remain separate like islands—
Because they’re meant to be: perfect for each other.
In a perfect world,
Socks will always find their sock partners
Like unmistakeable lovers
And they will never part—
even though they remain separate like islands—
Because they’re meant to be: perfect for each other.
“She said, ‘I don’t love you, I love the idea of you’,” he told me, “and she left.”
“Wow, deep…” I returned in jest. “But unoriginal.”
“What do you mean?”
“I mean it’s taken out of a movie or novel, called ‘Freedom Writers’, great movie! And then one of the characters reply to that: ‘But it’s such a great idea.’ So it just means that she’s unoriginal, and just wants drama in her life, and a life like a movie script. How cliché!”
“Doesn’t everyone?”
“Only idealists, and you forget there are realists.”
“Like you.”
“Yes, like yours truly,” I bowed. “But thank heavens she’s done, now move on! No point wasting time on some unoriginal slag.”
He sighed, and his breath hung in the air between us. I knew from then he loved her too much. He loved too easily, Mel was his sixth, and boy was he serious. Not sure what there was to be serious about but the stories she creates in her head—for her face, body and personality combined, can’t beat a piece of blank paper at being intriguing, I kid not.
But you can’t ever stop someone from falling easily. You just have to be the one who stands at the side, waiting to help carry their heavy heart; knowing that assisting in their unburdening will cause you burden, but you stand tall with shoulders ready to carry the weight of the sky crashing down on you anyway. That’s all a friend can do, a friend who’s always loved him.
For someone who loves easily, he never loved me. Not because of the lack of space in his heart, but for the fact that he doesn’t swing that way—I’m gay. And he doesn’t know.
We’re big fans of DesignTAXI here at Pulse: the site is bursting with compelling stories, fascinating tidbits, and more.
We were dying to know: what does the DesignTAXI team read? We spoke to Editor Anthea Quay about what pieces she’s Highlighting this week, and what sort of stories inspire her to create such a—well, inspiring publication.
Tell me more about what you do for DesignTAXI:I keep my eyes open for creative, compelling content to provide inspiration to readers and readers-to-be of DesignTAXI. Together with a great team of writers, we work to pick out trends and other fresh, amusing or fascinating things that help people stay on top of design, culture and technology, and learn more about the creative and innovative world.
What do you like about Pulse Highlights?Pulse Highlights lets you know what’s interesting, as recommended by your friends, family or other likeminded people. And it also lets you ‘curate’–pardon the overuse of the word–or collect interesting stories for future or much later reference, so you can always go back to refer what you’ve highlighted. On top of that it lets you share via Twitter, Facebook and email.
What sort of stories do you like to Highlight?For the responsible writer that I am: anything creative, advertising, design, and technology–even science.
For the inner hopeless-romantic, slightly-loony hippie in me: anything that captures love or talks about saving the earth, from photography projects to books and articles.
What have you Highlighted this week?
Warmth on a cold day
At the softness of a touch—
Her kind, loving hands.
There was once a boy and a girl who traded hearts.
Keep it safe, she said, take good care of it. She placed his heart in a jewel-encrusted box.
Of course, don’t worry, he replied, holding hers in his hand.
They parted ways across the lands, for days, months, and years. The hearts grew, as hearts always do. Heavy, they sometimes got, as heavy as they get strong. To some hearts were burdensome. So many choose not to have any. But to those who wish to carry them, begs another question.
Over oceans, the boy travelled, with her heart unknowingly slowing him down. It anchored him. But it was getting too much to bear.
He crumpled her heart in his hand and flung it like a pebble into the waters. It sunk, and he carried on traveling freely.
And in her box, his heart turned to stone.
We’ve all heard the story about the toddler, on Christmas morning, playing with just the empty box that housed his gifts more than the toys that were inside them. Such a scenario suggests that children are born naturally with a capacity to imagine and create.
If you watch a child play, say, with a toy where different shapes have to be put into its matching-shaped holes, most studies show that the child would at first struggle to put a round-shape into a round-hole. After a few attempts at the toy, however, the action develops into second nature.
“Children are fantastic at learning through associated situations to deal with problems,” Andrea Kershaw, Location Director of IDEO Singapore, says. “They make inferences from one situation that was like but not the same as another situation they encountered.”
This instinct—of wanting to engage with open possibilities and solve problems—that comes naturally shows that humans have such inherent abilities.
But if the world were to solely rely on this ‘instinct’, and sit back and relax, the future might be vacant of innovative prodigies—such as Thomas Edison, recently-knighted Apple design guru Sir Jonathan Ive, and fashion legend Karl Lagerfeld, so to speak.
To develop creativity, Kershaw believes that education is paramount. In fact, she says, it strikes her to be of ever “increasing importance… [as] problems to be solved are getting ever more complex”.
30 years ago, IDEO, one of the largest design consultancies around the world, was busy designing the world’s first commercial computer mouse. Today, this innovative company employs design to take on challenges of systemic natures—these include reducing obesity rates, developing conscious energy-consumption behavior, and increasing access to safe drinking water.
“There are, today, many such systemic problems emerging,” Kershaw notes. So to prepare children with the ability to tackle these more complex problems within their workplace, in society and in life, they need to be “educated in creativity”.
If we go back to the notion that creativity is about problem solving, then with creativity, innovative solutions can be executed in all industries—even those not viewed as ‘cutting edge’.
Take Spanish fast-fashion retailer Zara, for example. It is one such company that uses creativity to develop cutting-edge solutions. Zara has been recognized for having one of the most sophisticated supply-chain management systems in the world. Unlike its competitors, the clothing retailer’s unique business model, of short decision-making durations that cause no delays in shipping, makes new on-trend clothing available for sale in a timelier manner—resulting in unparalleled business advantages.
But for creativity to flourish in all industries, creative people must first exist. So in this fast-paced and ever-changing world, where problems are getting more intricate and new skills are required, how do education systems keep up with times, for schools and teachers to edify the future generation to be creative? Could it be the case where schools are killing creativity?
In Singapore, for example—where the fundamental purpose of education has not changed—creativity in education is almost non-existent; teachers impart knowledge to students and students imbibe knowledge.
Kershaw says that creativity in Singapore has been on the education agenda for many, many years, “but still feels like it exists only on the fringes”.
For creativity to become meaningful, the purpose of school must first be rethought and discussed. “The purpose of education was once [useful and] perfectly-designed to do what was [supposed to] be done. But the world has moved on, requiring new skills,” she explains. “For a country to be successful, its education must move with the times.”
New purposes for schools should be created and worked towards. Teachers could be more about “curators of learning experiences” rather than “broadcasters of information”; and students less spoon-fed and less like sponges that merely soak in information.
“If Singapore sets itself a new purpose for schools, it would be a relatively straightforward task to create a series of briefs to set changes in motion for the redesign of curriculums, KPI’s and roles of teachers,” Kershaw adds. “Schools could prototype new ways of working and incrementally move towards a new purpose.”
Over the Atlantic in California, USA, IDEO has been supporting Ormandale Elementary School to shift its philosophy to ‘Investigative Learning’. Kershaw explains that “it is about inspiring students to be seekers of knowledge rather than passive receivers of information”.
Teachers could also play a major role in taking a different approach to learning, by experimenting with new ways of engaging students. “For example, how might a lesson be redesigned so it has a balance between imparting information and enabling students to participate in some form of ‘discovery’ activity?” she adds.
IDEO’s ‘Design Thinking for Educators’ is an option that can help empower educators to create impactful solutions. The educational toolkit offers new ways for designing lesson plans, which could encourage creativity.
The open platform ‘Back to School’ is also another avenue where teachers and students—and in fact, anyone, such as doctors and lawyers—can access and share what they have tried and learnt.
IDEO’s method used to encourage creativity? Simply, “a human-centered design approach.”
A method that can be applied by any industry, where employees go out into the world to get inspired by things, people, situations in different cultures, countries and industries.
“We use qualitative research methodologies, such as ethnography; we use techniques, such as brainstorming to generate ideas; we prototype extensively to bring ideas to life… and we iterate rapidly to learn faster and succeed sooner,” Kershaw elaborates.
But is there a pitfall of making creativity central in every aspect? What would it mean if the children of the future become “too creative”?
In general, curiosity is an imperative personality trait that makes one creative, so that one thinks about “how things could [always] be better”. But being “too creative” means being a “prolific generator of ideas”, she says. In itself, this is not a bad thing. “But it’s often unproductive if that person does not also converge those ideas to make them actionable and act on them.”
Perhaps what Kershaw implies is the wise old adage that there should be moderation in all aspects—even when it comes to creativity. One can be as creative as he or she wants, so long as it’s put to good use when it comes to what’s important. Prolific idea-generators could work with people who can build on the ideas, and turn the ideas into practical and valuable solutions. When finding solutions to problems, creativity should be free to blossom, but the need to focus must not be missed out and the superfluous must be skillfully pruned back.
To nurture creativity, education systems should find new ways of adapting, and not undermining, creativity. Instead, a system as a whole should work towards being an institution that can challenge and encourage a child’s budding intelligence.
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Andrea Kershaw, Location Director of IDEO, Singapore, observes that creativity is at the fringe, rather than at the center of the educational experience. She shares why enabling creativity is so important now, and how teachers, who are in fact creative leaders, can be enabled to become drivers of change.
IDEO is a global design and innovation firm, consistently ranked as one of the most innovative companies in the world. It engages with a variety of sectors and clients to create positive impact.
(In collaboration with: Syafiqah Omar)
The ‘Andy Warhol: 15 Minutes Eternal’ exhibition runs from 17 March 2012 till 12 August 2012 at the ArtScience Museum at Marina Bay Sands, Singapore, before making its way to four other key major cities in Asia, namely Hong Kong, Shanghai, Beijing and Tokyo, over a span of 27 months.
Innovation is in a designer’s blood, but what does it mean to be innovative—and can it be learnt, or must it be discovered?
Design is a process that needs careful thought and planning; a designer is a thinker, whose job it is to move thought to action. When it comes to successful designs, the word “innovative” is often bandied as a superlative—but what exactly does it mean?
“Design and innovation are ultimately about making people’s lives better,” Pontus Wahlgren, European Design Director of IDEO London tells TAXI. “It’s moving humanity forward to improve our current condition”.
This means that innovation should not only be carried out by cutting-edge, design-savvy companies, but also by other industries. Anything from products, services, social activities, and business concepts and managements can be considered innovative. 
Get to solutions faster by bringing together multi-disciplinary teams to think, build and collaborate.
In general, there is no single definition of “innovation”, but there are two kinds of innovation: radical and incremental. Incremental innovation is when small changes or improvements are made to something, while radical innovation is when something big is created.
“When someone creates a computer, it’s radical,” Ken Friedman, Distinguished Professor and Dean of Swinburne University of Technology’s Faculty of Design says. “When someone improves a computer software, that’s incremental.”
Radical innovations are breakthroughs in technology. To create breakthroughs, exploring new technology and having a high degree of knowledge are required. Take the story of the first computer mouse, for example. Designed by IDEO for Apple in 1980, the ubiquitous device started with the unlikeliest of things: underarm deodorants. 
Designer turned educator Kiran Bir Sethi started Riverside, a K-8 school in Ahmedabad, India, to help children understand that they can make a difference in the world. Sethi spread her can-do message to millions of 10- to 13-year-olds across India through a contest called Design for Change, a recent winner of an INDEX Award.
“I went to Walgreens…wandered around and bought all the underarm deodorants that I could find, because they had that ball in them,” Dean Hovey IDEO co-founder and the man credited for the mouse told The New Yorker.
In the process of designing the mouse, Hovey experimented with various arrangements and ball bearings, gaining wider amounts of knowledge about the parts he proposes to integrate into the product.
Like all radical innovations, there was much uncertainty of its success when it was first introduced in the market—which is why before Apple released their first mouse, Xerox PARC scrapped their mouse idea. But eventually the success of the mouse helped Apple to stay competitive in the long run, and many other companies adapted the product.
AN OPEN MIND
To achieve either types of innovation, many forget the fundamentals: understanding people’s latent needs and designing solutions for them. Wahlgren says this should take precedence over all other ideas. “It’s important to avoid imposing a solution on people,” he explains. “Simply strive to understand what your end consumer truly needs and create solutions for them.” 
Pontus Wahlgren is a Design Director based in IDEO’s UK office.
Designers shouldn’t hazard solutions but rather design into the context. And when designing for humans, the product or service should always be human-centered. Apple’s first mouse only had one button, to avoid bombarding users.
“We came around to the fact that learning to mouse is a feat in and of itself, and to make it as simple as possible, with just one button, was pretty important,” Hovey added.
At IDEO, user desirability is one of the few elements that make up “good design”—the others being technical feasibility and commercial viability. For user-desirable products and experiences, both form and function are of equal significance and have to work hand-in-hand.
“If the solution shows the user how to intuitively use something, then the aesthetics should take care of themselves, and even help in doing so,” Wahlgren adds.
And when working towards favorable outcomes, mindsets and characteristics are also important. Wahlgren feels that to be innovative, one has to stay curious and interested, be willing, have an open mind, and not be afraid of making mistakes.
“An open mind to see possibilities beyond obstacles…be willing to approach problems, learn and share ideas…and be open to criticism,” he notes.
LEAVE THOSE KIDS ALONE
Having those traits may go a long way, but it is hardly enough. An innovative streak, like artistic creativity, must be harnessed—it can’t be called up at will and it requires plenty of practice. But can it be taught?
Friedman argues that innovation as a quality can’t be taught—“You can’t teach ‘good design’ either,” he says—but instead, can be nurtured. “What you can do is help develop and teach good ways of working and habits that could help create something innovative,” he explains.
On the other hand, the IDEO designer thinks it can be taught—“but not in the abstract”, he qualifies. To illustrate his point, Wahlgren cites Kiran Bir Sethi’s Design For Change program for schools as an example.
“[Bir Sethi] shows the power of teaching kids that they can, and not that they can’t,” he spells out. Compared to this, adults tend to box themselves up in a particular mode of thinking, a bad habit cultivated from fear of having their ideas rejected by others.
What Bir Sethi does is encourage children to explore their creative freedom, encouraging them to imagine out of the ordinary and not shut down anything that has a flicker of promise. 
Prototyping or building to think accelerates learning during the design process. Here are early mock-ups leading to the design of the Steelcase i2i Chair.
It’s not a hard and fast way of teaching how to be innovative, but perhaps what Wahlgren is getting at is that innovation has to be practiced and experienced—you might not be able to teach it as you would math, but you can choose not to stifle it.
Friedman agrees: “It’s just that with good habits and processes, they generate good outcomes.”
“It’s not as though designers are more innovative than ordinary people.”
TRIAL BY FIRE
In 2000, Professor Friedman wrote a paper, “Creating Design Knowledge: From Research into Practice”, arguing that “because knowledge is human, developing knowledge requires thinking and practice, mind and body both. Mindless recording will not transform experience into knowledge”.
The university he works at, Swinburne, recently opened a “Learning Labs” design program, in which students could hone good working habits and processes. The lab is modeled after the Design Factory in Aalto University, a Finnish institution.
For students at the Learning Labs, “testing, model making, prototyping and user-interaction” would be part of the design outcomes, says Professor Kalevi Ekman, director of the Aalto Design Factory says.
In different schools or faculties, there are different ways of ‘teaching’ innovation. But at a design school on a university level, Professor Ekman says that Aalto or Swinburne “focuses more on the user, creativity, searching for problems and methods for communicating the solution concepts, and seeing the big picture on a holistic”.
In this working environment, students from various backgrounds try their hands at real work. Although the atmosphere would be lenient with “no office hours, low bureaucracy, no hierarchy” and students are allowed to work independently, they would be entrusted with real life clients and projects, Ekman adds.
“[The program is] an operational environment for courses, research and activities with business partners,” Ekman describes. Students from various backgrounds are assembled into teams to generate and execute ideas—as most successful design solutions require a several kinds of expertise—and they’ve a wealth of tools at their disposal.
Machine shops, electro shops, knitting machine shops along with carefully tailored spaces for collaboration and prototyping are set up in the Design Factory, according to Ekman.
WORKING TOGETHER
“90% of every design business is execution,” Friedman states. “What makes an organization innovative and successful is when people work together to achieve a common goal.”
Take Apple for example. It designs operating systems, apps, and the hardware they run on, a gargantuan task that brings together industrial designers, software engineers and marketers. The attention to detail on Apple’s computers mirrors the sleek user experience on its operating system, and they’re all tied together by a brand that’s second to none.
Although thinking up new practices can be catalyzed by poor performances, it doesn’t mean innovative organizations with the best designers should force failure upon themselves in the early stages of a project. In fact, failure should come naturally—not that that’s a bad thing.
“To win the game, lots of practice in execution is needed to find new ways and strategies,” Friedman continues, “even with a soccer team of the best players.”
Organizations need to prototype and try new execution strategies for various sectors, which could range from manufacturing to services.
“FAIL FASTER, SUCCEED SOONER”
To arrive at Apple’s level of finesse, prototyping needs to be a quick and constant effort—if anything to smoothen out the creases. “By prototyping many options early on, sharing with others and learning from each attempt, you are mitigating risk and accelerating learning,” Wahlgren explains.
IDEO’s mantra to the entire exercise? “Fail faster, succeed sooner.”
But too often, designers fall into the pitfall of believing they are finished with the design at the prototyping stage.
“Prototyping is a way to learn through the creative process,” Wahlgren says. “But you need to allow time to explore the softer sides of the design by iteratively crafting and refining your work, even all the way to the production line.”
Another risk designers tend to underestimate is “relying too much on technicalities of the process”, Wahlgren observes.
There is no formula that can be followed to succeed and innovate, as by doing so, “you are not allowing the space to trust your gut,” he says.
When designers simply follow formulas, they preconceive notions of the solutions; they don’t fully experience and pay attention to what they have to solve, which could be deemed hazardous. Many designers miss out on valuable insights that could’ve been gained through their own experiences.
To design innovative solutions, purpose and planning play crucial roles. As Silicon Valley legend Steve Jobs says, it’s not just about what it eventually looks like or feels like—“design is how it works”.
